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Forms for Nomination of Examiners - Academic Year 2015/16

CUSTOMERS EXCPECTATIONS

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J. Customers Expectations

 Our customers expect efficient and effective provision of services as follows:

1. A transparent admission process;

2. Exhaustive coverage of the approved syllabi;

 3. Prompt and fair processing of examination results, transcripts and certificates;

 4. Increased funding for research;

5. Prompt research output;

6. Well maintained infrastructure;

 7. Health care (including oral care) services;

 8. Marketing of consultancy and research services;

9. Adaptive human resource management practices;

 10. Effective and just performance appraisal system;

11. Fair and just disciplinary procedures;

12. Efficient procurement services;

13. Recognition and acknowledgement of donors and sponsors;

 14. Expeditious processing of collaborative agreements;

15. Honouring Memoranda of Understanding (MOUs) involving research institutions, Industry and other partners;

16. Existence and application of modern Information & Communication Technology (ICT);

 17. Involvement of Alumni in the development of the School;

18. Safe and healthy environment;

19. Courteous and timely response to requests and enquiries; and

20. Prompt clearance of students and staff

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